They've got it - now get *rses in gear !!!
We've had some fun with these incompetents over the last few weeks I can tell you !!! For those who don't know, SFE = Student Finance England, and we've had some fun trying to sort out small boy's student finance for next year.
1) Filled in all the forms - sent them off - checked with them after hearing nowt for two weeks - and I quote "We only seem to have Pages 1 and 2 on the system" - so obvioulsy some clown managed to cock up scanning them in.
2) Filled in all the forms - again - and this time sent them "Signed For" - see above ... checked with them again after two weeks - and I quote "We are unable to give you any details without written authority from the student - please ask him to get in touch with us". He did - to find out that the application was "incomplete". We then got back in touch - and got bolshie (well I did) - and the poor bugger on the end of the phone was so nervous/unsure/incapable. At least he managed to give us a reference number - we'll be back on the case at the end of this week (plus small boy will be fighting his case online as well).
Student Finance England is based in Darlington - there is a Passport Office in Durham - I wonder if they're all too busy worrying about Darlington 1883's chances in the Evo-Stik League next season ??? Or maybe there's just NOT ENOUGH STAFF TO COPE ????
... and at the end of the day - it's not a grant, it's a loan ....
Pathetic - totally pathetic ...
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